Sách - ITIL (R)4 - A Pocket Guide by Van Haren Publishing (paperback)

Ships from and sold by EXPERAL Singapore Publisher: Van Haren Publishing Origin: Zaltbommel, Netherlands (Imported) ISBN 13: 9789401804394 Condition: Brandnew Binding: paperback Pages: 180 Dimensons: 165 x 120 x 10.16 | 181.44 (gram) ---------------------------------------- 'The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: - understanding the key concepts of service management - understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management - understanding the four dimensions of service management - understanding the purpose and components of the ITIL service value system - understanding the six activities of the service value chain, and how they interconnect - knowing the purpose and key terms of 15 of the 34 ITIL practices - understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-foc, service-centric way, enabling Agile principles for maximum support of any business. Giá sản phẩm trên Tiki đã bao gồm thuế theo luật hiện hành. Bên cạnh đó, tuỳ vào loại sản phẩm, hình thức và địa chỉ giao hàng mà có thể phát sinh thêm chi phí khác như phí vận chuyển, phụ phí hàng cồng kềnh, thuế nhập khẩu (đối với đơn hàng giao từ nước ngoài có giá trị trên 1 triệu đồng).....